The SoNo Collection FAQs
GENERAL INFORMATION
The mall’s hours for The SoNo Collection are Sunday: 11am - 7pm, Monday-Thursday: 11am - 8pm, and Friday, Saturday: 10am - 8pm.
The phone number for The SoNo Collection is 203.299.0701.
The address for The SoNo Collection is 100 N. Water St, Norwalk, CT. 06854.
To get to The SoNo Collection, you should take North Bound I-95: Exit 15 or South Bound I-95: Exit 14.
The nearest city to The SoNo Collection is Norwalk and is 5 miles away.
Yes, The SoNo Collection mall walking is available starting one hour before the mall opens.
You can find job openings for The SoNo Collection by visiting https://www.thesonocollection.com/en/jobs/.
Yes, dog owners can bring their well-behaved dogs to the common areas of The SoNo Collections. Pet policies vary by store/restaurant; please check with each retailer/restaurant to confirm whether or not dogs are allowed.
Yes, backpacks are allowed at The SoNo Collection.
The smoking policy at The SoNo Collection states that there is no smoking at all times, but there are designated smoking areas in the parking garage.
For those interested in participating in scavenger hunts at The SoNo Collection, kindly reach out to our management office for further details and arrangements.
Several hotels are available in the surrounding area near The SoNo Collection, with the Residence Inn by Marriott being the closest, situated in downtown South Norwalk. For a comprehensive list of hotels in the area, please visit www.norwalkct.gov.
Several local attractions near The SoNo Collection include the Maritime Aquarium, Lockwood Mathews Mansion Museum, and The Norwalk Art Space. For additional attractions, please visit www.norwalkct.gov.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at The SoNo Collection are located on Levels 1-3 North next to Nordstrom, which have a restroom, family room, and nursing station, while Levels 1 and 2 South just have a restroom.
The family restrooms at The SoNo Collection are located on Levels 1-3 North, all of which are next to Nordstrom.
Yes, there is a place dedicated to nursing at The SoNo Collection, with nursing stations located in the Level 1-3 restroom areas.
The SoNo Collection offers a variety of general seating areas throughout the property.
SERVICES
No, The SoNo Collection does not have a children’s play area.
No, there are no children’s activities at The SoNo Collection.
Yes, there are designated drop off or pick up locations for ride share at The SoNo Collection, located on Level P2 in the Bloomingdale’s court.
No, there is not a movie theatre at The SoNo Collection.
No, there is not a farmers market at The SoNo Collection.
While the Pup Park is a seasonal feature available only during the summer at The SoNo Collection, we encourage you to stay tuned for updates on our events page. Feel free to bring your well-behaved, four-legged friends to enjoy our dog-friendly stores, public spaces, and common areas throughout the year.
No, there is not a carousel at The SoNo Collection.
No, there are no electric scooters at The SoNo Collection.
No, there are no massage chairs at The SoNo Collection.
No, gift wrapping services are not available at The SoNo Collection.
No, curbside pickup is not available at The SoNo Collection.
Bus service to and from The SoNo Collection is provided by NORWALK TRANSIT DISTRICT. Bus service is available at the Southwest Plaza entrance near North Water Street and West Avenue. The following routes provide direct service to The SoNo Collection: Wheels Route 10 Conn Ave. Shuttle
No, we do not offer a shuttle service; however, there are public transportation stops conveniently located near The SoNo Collection.
Yes, The SoNo Collection offers jump starts, and you should please contact security at 203.831.9759 for a jump start.
The lost vehicle protocol at The SoNo Collection is that security can assist to locate a vehicle. Security can be reached by calling 203.831.9759.
The towing protocol at The SoNo Collection requires that a tow truck has to be below 7ft, and the owner is responsible to contact security for towing contact.
No, we do not have a foreign currency exchange at The SoNo Collection.
No, there is no sales tax return service for international travelers at The SoNo Collection.
STORES & DINING OPTIONS
While The SoNo Collection does not have outdoor restaurants at this time, we do offer seasonal outdoor seating in the SoNo Garden on Level 3. Guests are welcome to bring their to-go items from our eateries and enjoy them outside when the space is open.
Yes, Jacob’s Pickles, Bazille and Uncle Seven are great choices for group dining at The SoNo Collection, and Playhouse SoNo is a fun option for hosting parties for young kids.
PARKING & VALET
$1 per hour.
Yes, there is local parking at The SoNo Collection.
No, valet parking is not available at The SoNo Collection.
Yes, there are electric car charging stations at The SoNo Collection, which include 1 DC fast charger located on Level P2, and Level 2 chargers located on Level P2, P3, Level 1, and Level 3.
No, there is no preferred family parking at The SoNo Collection.
SECURITY
You can contact mall security at The SoNo Collection by calling 203.831.9759. The office is located on level P4 in the parking garage near the Bloomingdale’s mall entrance.
The lost and found at The SoNo Collection is located at The SoNo Collection security office on level P4 in the parking garage near the Bloomingdales mall entrance.
Yes, our property offers safety escorts at The SoNo Collection, and you can request one by contacting security at 203.299.0701.
No, police assistance is not offered at The SoNo Collection, so please call 911 for emergencies.
Yes, The SoNo Collection offer medical assistance. Please contact security at 203.299.0701 first aid services.
AMENITIES
Yes, wheelchairs are available at The SoNo Collection, as courtesy wheelchairs are available at security.
No, strollers and double strollers are not available to rent at The SoNo Collection.
The SoNo Collection has an elevator at the entrance at West Avenue and North Water Street that leads to retail level 1 as well as two other passenger elevators near Nordstrom and Bloomingdales. There are three sets of elevators that service levels P1 – P4 of the parking garage and an additional set of elevators for the retail and mezzanine portion of the garage.
Yes, charging stations are located at most seating areas throughout The SoNo Collection.
The SoNo Collection has three People’s United Bank ATM locations on levels 1, 2 and 3 of the shopping center near Nordstrom.
No, there is no FedEx, UPS, or USPS drop off at The SoNo Collection.
Yes, there are bike racks at The SoNo Collection located at the street level entrances on West Ave.
MALL FEEDBACK
The mall management office at The SoNo Collection is located on Level 2 behind H&M Home.
Feedback for The SoNo Collection can be submitted on our website or by contacting the management office at TheSoNoCollectionAdmin@ggp.com or 203.299.0701.